Shipping policy

 

Shipping

As Crown & Birch is located in Thunder Bay, Ontario, all orders shipped in Ontario are charged Ontario sales tax (HST 13%). Orders shipped to other provinces or territories are charged the sales tax that applies to the customer’s province or territory. Outside of Canada, we do not charge sales taxes; however, the customer is responsible for paying import fees and brokerage fees when applicable.

Crown & Birch ships to Canada and the US only. We do not ship to P.O. boxes. If you live outside of our shipping area please contact us for a shipping quote.
 
Lead Times

Area rugs will ship directly from the manufacturer to the customer. Our current lead time for in-stock items is around 4-6 weeks. That said, this is only a general estimate and can be affected by numerous factors. We will contact you with shipment confirmation once your order has shipped. Because rug orders ship directly from our manufacturer, tracking numbers are not available. If you require a more accurate estimate, please contact us at info@crownandbirch.com.

 
USA Shipping

USA shipping fees are calculated by total order weight. Some oversize pieces may be subject to additional shipping charges due to size and distance. If your order requires extra fees, you will be contacted within 48hrs with a quote. At this time, we do not ship to Hawaii, USA.

Please note that orders that have already been shipped are no longer eligible for cancellation. Please refer to our Refund Policy for further information. 

Should you have any clarifying questions we encourage you to reach out to our team prior to placing your order. We always try our best to fulfill our customers' orders as fast and efficiently as possible, although most often, shipping times are unfortunately out of our control. We greatly appreciate your understanding!